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Frequently Asked Questions

Our Head Office can be found in Motor City, Detroit House, Office 405.

Please make your booking and payment online. If you are looking to book and commit for over 3 months, please contact our team on facilities@esm.ae.

ESM managed venues follow a strict protocol for all activity providers. For more information contact our team on academies@esm.ae.

Yes. ESM hosts several sports leagues and fitness sessions for the adult community. For more information contact our team on academies@esm.ae.

There will be security staff and an ESM facility supervisor to assist you on arrival.

Payments are made online with credit/debit card and will be confirmed via email. Upfront payment only. Payments cannot be accepted at the venue.

You must give 48 + hours’ notice by e-mailing facilities@esm.ae. We will then reply to inform you your booking has been cancelled. Customers that cancel later than 48 hours before their slot, will still be charged in full.

For bookings over 3 months in duration we can create a fixed contract. Discounts are available. Please contact facilities@esm.ae.

Non-marking sports trainers should be worn indoors. Studded footwear is not permitted for use on any Astroturf/ Artificial pitches or in sports halls. Ladies are reminded to dress respectfully in correct sports attire.

NO. You must bring your own equipment with you. ESM will provide basic fixed provisions of football goals, basketball nets and tennis nets. Customers are required to bring their own racquets, ball, shuttles and other non-fixed equipment.

Child spectators are not permitted during evening /weekend rental bookings unless they are constantly supervised on a 1 adult to 1 child ratio. We reserve the right to ask any unattended children and their parents/guardian to leave immediately if this policy is not adhered to.

NO pets or animals of any kind are not permitted on any ESM sites.

Smoking is strictly prohibited on all sites and anyone caught violating this rule will be asked to leave immediately and could face fines up to AED 1,000.

Yes, we offer a bespoke events service for all types of events for children and adults. For more information contact our team on events@esm.ae.

You can bring water and sports drinks only. Food and hot drinks of any kind are not permitted. ALL litter must be removed from site.

The ESM Facility Supervisor will assist and call an ambulance if necessary. ESM Services can accept no responsibility for any injury to clients and their guests sustained whilst on site.

Clients must report any damage to the facility manager and security. If damage is not reported within 12 hours the renter will be liable to pay the damage at a cost determined by ESM.

Those clients offering commercial services (e.g. charging money to others for services performed at the venue) are required to provide strict compliance documents to ESM before placing a booking. To enquire please contact facilities@esm.ae.

All clients will be temperature scanned at the entry gates before gaining access to the venue. Masks are mandatory for all entering the venue and must always be worn. Strict social distancing measures are mandatory with a safe distance of 2m between participants. All equipment, touch points and spaces are disinfected before during and after each session. Strict training and practice ratios must be followed at all times in accordance with the Dubai Sports Council operating guidelines. There are visible information posters and signage strategically allocated at all venues reminding clients of the COVID 19 guidelines.

Any client who fails to comply with the COVID 19 regulations will be asked to leave the premises immediately, failure to do so will be eligible for a fine.

Yes, please email full list of players at facilities@esm.ae minimum of 24 hours before the start of your session.

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