ESM will collect any personal information (including credit card details) in accordance with the Data Protection Act 1998. ESM undertakes not to intentionally disclose personal information to third parties without the relevant individuals’ consent unless obliged to do so in accordance with the Data Protection Act 1998 and/or any other federal or local laws. We protect your personal information using technical security measures (such as firewalls and data encryption) to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration, however, the internet is not a safe medium and although appropriate security measures are in place, ESM cannot therefore accept any liability for such loss, misuse, unauthorized access, disclosure and alterations of information. ESM reserves the right to use customer information for marketing purposes unless specifically instructed otherwise by the customer.
ESM requires a request for cancellation to be sent in writing no less than 48 hours before the start date of the booking in order to receive a 100% refund. Should ESM receive the request for refund with less than 48 hour’s notice then no refund will be issued.